AI in Field Service

From Paper Schedules to Predictive AI: What Top Service Organizations Are Doing with Microsoft Copilot

AI Copilot in Dynamics 365 enhances service operations with smart scheduling, real-time diagnostics, and predictive maintenance. Integration with Teams modernizes workflows. Use cases such as fraud detection and contract insights help reduce costs and delays. Start small and scale quickly.

AI projects

Co-Creating Copilots with Purpose: Why Blue Collar AI Adoption Is the Real Enterprise Test

Vixxo's AI copilot, Vita, began with a technician, not IT. Built for the field, it speeds up manual access, improves fix rates, and lowers costs. Success came by starting small, proving value, and earning trust through real use. AI must deliver where it counts.