Diego Araujo, owner of Fusion Flow Software, is an expert in ERP optimization, AI innovation, and digital transformation, helping enterprises achieve operational excellence with Dynamics 365.
AI optimization
Microsoft is using AI to save millions and boost satisfaction. The shift to agent-led work rapidly transforms sales, service, and operations. Learn why messy data holds you back and why change optimization beats old-school change management.
AI transformation
To win board support for AI, speak their language: risk, ROI, governance. Align with your company's risk appetite. Focus on real pain points, not tech hype. Be clear, realistic, and trustworthy. Boards want progress they can verify, not empty promises.
AI integration
PriceSmart integrates AI into its core strategy, rather than through peripheral projects. With accurate data, modular technology, and unified leadership, they enhance efficiency, retain talent, and improve customer experience across twelve countries. AI initiatives are spearheaded by top management.
AI in Field Service
AI Copilot in Dynamics 365 enhances service operations with smart scheduling, real-time diagnostics, and predictive maintenance. Integration with Teams modernizes workflows. Use cases such as fraud detection and contract insights help reduce costs and delays. Start small and scale quickly.
AI adoption
AI in manufacturing starts with clean data, role-based training, and fast MVPs like HR or finance copilots. Success hinges on culture, not just tech. Real value shows in time saved, clear use cases, and frontline teams wanting more.
AI projects
Vixxo's AI copilot, Vita, began with a technician, not IT. Built for the field, it speeds up manual access, improves fix rates, and lowers costs. Success came by starting small, proving value, and earning trust through real use. AI must deliver where it counts.
AI copilots
Copilots serve as modern user interfaces, while agents optimize workflows. It's essential to shift away from isolated functions and rigid procedures. AI adapts dynamically for faster HR processes, smarter sales, and improved support. Use Copilot Studio to create customized agents.
AI agents
AI agents are like apps with reasoning. They track context, escalate smartly, and hand off tasks. Think modular, like microservices. Every org will have a gateway agent supported by specialists. Garbage in, garbage out. Build wisely.
AI ROI
AI ROI isn't automatic. Adoption varies, metrics can mislead, and skill gaps remain. Track collaboration, onboarding, and real use, not just time saved. Move from isolated tools to integrated solutions. Focus on what truly drives business impact.
AI is not an add-on but a central component. Evolve roles, organizations, and intellectual property. Empower idea-scalers. Rethink capital. Build agile teams and unlearn outdated rules. Lead from the future or risk losing talent and relevance.
AI literacy
Most AI conversations still confuse more than they clarify. This session at the AI Copilot Summit finally broke it down explaining how AI really works, what leaders need to know, and what it takes to move from experimentation to enterprise-scale impact.
AI success
Is poor data management stalling your AI progress? At the AI Agent & Copilot Summit NA, experts shared how Microsoft Fabric unifies data, boosts quality, and cuts costs and how tools like OneLake & Purview modernize AI adoption.